Modernizing legacy infrastructure to deliver enhanced customer experience, operational efficiency, and regulatory compliance.
A small regional bank operated with outdated legacy systems that prevented modern banking service delivery. These aging mainframe systems, some dating back decades, created significant customer experience gaps and hindered the bank's competitive positioning against larger institutions and fintech startups.
Manual processes drove operational inefficiencies and increased costs across departments. The inability to offer modern digital banking services was causing customer attrition, particularly among younger demographics who expected mobile-first banking experiences.
Outdated mainframe systems unable to support modern banking features and integrations.
Poor digital experience leading to customer complaints and account closures.
Manual processes requiring extensive staff and increasing operational expenses.
Trivine executed a comprehensive digital transformation strategy that modernized the bank's core infrastructure while minimizing disruption to daily operations. Our approach prioritized both customer-facing improvements and backend operational efficiency.
We transitioned the bank from legacy infrastructure to a modern, scalable platform supporting real-time transactions and advanced customer data management. The new system enables instant fund transfers, real-time account updates, and seamless integration with third-party services.
Comprehensive audit of existing systems, data mapping, and migration strategy development.
Deployment of modern cloud-hybrid infrastructure with disaster recovery capabilities.
Careful migration of customer data with zero downtime and complete data integrity.
Phased rollout with 24/7 support and continuous optimization.
Microservices-based core system handling accounts, transactions, and customer data.
Native iOS and Android apps with check deposit, transfers, and bill pay.
Responsive web application for full-service digital banking access.
Internal management tools for customer service and operations teams.
The digital transformation delivered exceptional results across all key metrics. Customer satisfaction scores improved dramatically, operational costs decreased significantly, and the bank is now positioned as a technology leader in their market.
"The transformation Trivine delivered exceeded our expectations. Our customers now enjoy a modern banking experience that rivals the largest national banks, while our operational efficiency has never been better. This partnership has positioned us for growth for years to come."
NPS score improved from 32 to 67 within first year of launch.
65% of customers now use mobile banking, up from 12%.
Transaction processing time reduced from minutes to milliseconds.
Digital channels now drive 40% of new account openings.
